Recruiter: MSC Cruises
Department: Hotel – Dining Services
Main Function: As shown
Published: 16 August 2024
| JOB DESCRIPTION (Refer to Head Waiter） | |
| Position Basics | The Station Captain assists the Asst. Maitre d' Hotel in supervising all Food and Beverage service activities. Responsible for ensuring that the highest quality of service is maintained in the assigned area and that the staff follows the policies and procedures of the company. - Supervises Waiters, Asst. Waiters, and Buffet group in the assigned area, ensuring daily objectives and Guest satisfaction standards are met. - Replaces waiters if needed to maintain service standards. - Assists in Food and Beverage service to maximize revenue. - Oversees table settings and equipment use to prevent breakage. - Monitors restaurant inventory and manages the team to complete tasks. - Ensures staff knowledge of menu content, wine list, and food and wine pairing. - Trains, coaches, and motivates wait staff on Food and Beverage and sanitation. - Reviews Wait staff progress and assists Maitre d' Hotel with performance evaluations. - Assists with additional services as requested by the Maitre d' Hotel. |
| Experience Required |
Minimum of five years in Restaurant service, preferably on Cruise Ships. |
| Responsibilities | 1. Provide excellent service, Inspect stations for cleanliness and correct mis-en-place before and after every meal. 2. To make a regular check to verify that curtains are in good order and closed at night, that music is playing correctly at all meals, that menus are on time, tablecloths are clean and aligned, table bases, chairs and carpets are clean, table numbers, flowers (where used) and other table wear in specified position, and restaurant lights working and at correct level. 3. To ensure before every shift that wait staff is well groomed, clean shaved and wears proper uniform. 4. To comply at all times with Company sanitation standards and procedures, training and selfinspections. 5. Provide familiarization training, coaching and assistance to new joiners as soon as they sign on board. 6.If required by the asst Maitre d' Hotel may act in a supervisory capacity at the Lido (poolside or outdoor) buffet areas for Breakfast, Lunch and casual evening dining under the supervision of the Asst. Maitre d'Hotel. 7. Conduct sanitation Checks in the Restaurant and buffet areas as required by the Maitre d'Hotel. 8. To actively participate and coordinate the food and wine service operation in all food service outlets. 9. Promptly report to the direct supervisor all conflict between wait staff. 10. Monitor section during service time, ensuring that Guests are satisfied with the service offered. 11. Monitor galley operation delays and promptly notify Guests politely if there is a delay of any kind. 12. Solve complaints efficiently as they arise and complete detailed daily reports 13. Monitor extra orders to be provided to Guests by signing the appropriate checks. 14. Ensure that all birthday and Anniversary cakes orders are notified to the Executive Chef, and that they are served at the appropriate time to Guests. 15. Perform safely tableside flambé or preparing special dishes to Guests as required by the Maitre d' Hotel. 16. To work as a team, take an active role in the cleanliness, presentation and preparation of the Restaurants, Buffet areas, Messrooms and Room Service pantry on a daily basis. 17. To prepare for presentation to the Maitre d'Hotel daily reports involving Guest issues |
Sealand has been the premier choice of international cruise companies and hotels for sourcing qualified crew members and hotel staff for more than 20 years in Mainland China.
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Sealand Maritime Services Co., Ltd.
CHINA: Unit 602 Norinco Business Plaza, No. 6 Huli Avenue
Xiamen, PR. China 361006
China: +86-400-009-3911
Overseas: +86-592-5602215
Phone:
530-812-4716
Email: info@chncrew.com
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